Problemy Jakości (Quality Problems) 2019/12

  • From foreign press
    New facts about the creation of quality circles (Gery Ellis, Pauline Found, Maneesh Ku-mar, Jan Harwell. 2019. "New evidence on the origins of quality circles", Total Quality Management & Business Excellence, 30 (S1): 129-140) QMOD is an international scientific conference, whose subsequent editions are organized in various cities, most often in Europe. In 2018, it took place in the capital of Wales, at the University of Cardiff. Almost 150 papers on management were presented here. - quality management, of which 18 have been awarded. Published in the journal Total Quality Management & Business Excellence.
  • Quality and logistics on the example of ASmet - a seminar for management and logistics students
    On December 10, 2019, a seminar was held at the ASmet company in Reguł, during which a group of 30 students from the Faculty of Management and Logistics at the Faculty of Economics at the Maria Curie-Skłodowska University in Lublin, including members of the Student Association of Quality and Knowledge Management an opportunity to learn about the functioning of the company, which is a well-known and important company on the Polish and international market. Students had the opportunity to visit the high storage warehouse in Moszna. The investment aroused admiration and interest among students due to the scale of the undertaking and its modernity. The visit was an opportunity to learn about the latest solutions that can be used in logistics. It was an opportunity to collide theoretical knowledge of students and a practice based on artificial intelligence solutions. The students also got to know the company in Regule, where they had the opportunity to see solutions in the sphere of production and logistics.
  • The new EFQM model
    During the EFQM Forum, which took place on October 23 and 24, 2019 in Helsinki, a new version of the Model of Excellence was presented. To comment on the changes introduced in this Model, as well as to describe the activities undertaken in Poland to promote the Model, Arkadiusz Wierzbic, Vice President of the Foundation for Development of the Wrocław University of Economics. Piotr Rogala: The Foundation for the Development of the Wrocław University of Economics has been actively involved in the promotion of the EFQM Excellence Model in Poland. What is the Foundation's activity in this area? Arkadiusz Wierzbic: The Foundation for the Development of the University of Economics in Wrocław is the EFQM National Partner Organization. We are in a respected group of several dozen partner organizations from around the world that promote the EFQM Model and have the right to conduct training and evaluation of companies and public institutions in relation to the Model's criteria.
  • Improvement as an opportunity for the organization's market success
    The changing environment of the organization forces them to look for ways to guarantee market continuity and development. The intensifying customer struggle means an increase in concern for the quality of the market offer. Therefore, the quality of management must increase, which is strongly linked to improvement processes. Improvement leads to improvement of value, increase of effectiveness and efficiency of operations. It should cover all areas and processes of the organization. The effects and costs of management improvement depend on the correct selection of methods and techniques of improvement. In the conditions of the growing importance of intangible resources, ICT knowledge and technologies will be increasingly used in the improvement process. It is therefore necessary to improve the management of data, information and knowledge. Improvement must be the goal of the management, therefore the role of leadership in the process of improving the organization increases. Improvement is an important area of scientific research and practical applications. It is an endless process that requires commitment, competence, willingness to act and determination. Management systems, information technologies, the skilful use of tangible and intangible resources affect the success of an organization operating under conditions of change, risk and uncertainty. The article indicates the essence and importance of improving management in the organization. The relationship between perfection and perfection was pointed out, and the place of leadership in the process of improvement by a modern organization was shown.
  • Quality of service and patient safety in the healthcare sector
    The purpose of this article is to show medical and non-medical errors on the example of analyzing the activities of public hospitals in the Lubelskie Voivodeship and to indicate directions for improving quality in the area of management. The study uses an analysis of available literature sources, a report of the Supreme Audit Office and court decisions awarding claims for medical errors in the years 2012–2016. The content of the article presents in turn: the essence of quality of health care and pointed out the factors that shape it, discussed the issue of patient quality and safety, the importance of a safety culture in health care institutions, the results of research - types of errors and sources of their formation were presented, and conclusions were presented. Building a patient safety culture within the organization, supported by new legal solutions, is a key aspect in healthcare. In addition to these solutions, there must be an internal quality management system that allows you to constantly eliminate the problem of occurrence of adverse events by monitoring them. Understanding the need for these activities, supporting the building of culture, should appear already at the stage of training medical staff and should have a comprehensive dimension. It also requires the correct interpretation of legal regulations, but also the implementation in hospitals of many new organizational solutions (including management solutions) with the support of management concepts already proven in enterprises. Such concepts include TQM, although the experience of many healthcare providers in the use of lean healthcare, kaizen, benchmarking and others is known. The quality of health services and the culture of patient safety depend on the quality of management, and this should be shaped by managers with the support of employed staff aware of new solutions and projects that promote safe and effective healthcare.

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