Problemy Jakości (Quality Problems) 2022/01
Category: Problemy Jakości
Published: Thursday, 17 March 2022 13:24
Written by Editor
- Decomposition of the emotional module of the quality of life - the fifth component of "patience"
The aim of the article is to recognize patience as the next, fifth component of the emotional quality of life module. And this article will answer the following four important questions: first - what is patience? (that feeling or emotion, strength or weakness); second, what are the feelings related to patience? (mutually supporting energies); third, what are the emotional veils of patience? (its most important "sleepers") and fourth - why should we be patient? (recognizing our humanity). This article, in its content and form, refers to the four previous publications (No. 3, 6, 7-8, 11-12/2021 "Quality Problems"), in which an attempt was made to define the emotional module and the first four components of this module were identified. The article uses the structure of analysis adopted in publications relating to hope and gratitude, and - after some necessary modification - in a publication dealing with the essence and differences between empathy and compassion. This deliberate procedure ensures the necessary consistency in the approach to the analysis of the concepts considered in this cycle and makes it possible to compare the individual elements of this structure. Recognition of patience, according to the above-mentioned four problems (questions), was based on a literature review and a semantic and logical analysis of this category.
- Consumer assessment of mobile telephony services in Poland - consumer perspective
Presentation of the quality assessment of services provided by mobile operators in Poland. Research design/research methodology / concept: The research was conducted on a sample of N = 169 using a questionnaire. In order to achieve the aim of the study, the following methods were used: literature analysis, analysis and logical construction, and statistical.
- Determining the possibility of using the Kano model in the assessment of remote certification processes
The article presents the results of tests whose main purpose was to determine the possibility of using the Kano model in the assessment of remote certification processes carried out by certification bodies. Research design / research methodology / concept: Interviews were conducted with representatives of various parties interested in the results of certification processes, including the representative of the certification body responsible for managing the certification processes, auditors conducting remote certification, and representatives of organizations that underwent the conformity assessment process. Activities related to the certification of organic farming products were selected for the research. The research was conducted in 2021 in the form of face-to-face interviews.
- Product certification as an effective method of assessing the quality of sold products
Product certification, depending on the requirements of national industry regulations, European and international standards, may be carried out both voluntarily and obligatorily. A positive result of the certification guarantees that the product meets the specified requirements and can be marketed. But what if there are no regulations, directives or standards in place at the European and national level that would enable the assessment of product properties?
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