Problemy Jakości (Quality Problems) 2021/09-10

  • Benefits and barriers of environmental cooperation with suppliers - an example of the organic food distribution sector in Poland
    The aim of the article is to identify the benefits and barriers of environmental cooperation with suppliers in the organic food distribution sector in Poland. The research method used in the article is a literature review and a survey conducted with the use of the CATI technique among companies distributing organic food in Poland. At the beginning, environmental cooperation with suppliers is presented. Then the organic food supply chain was characterized. The research carried out is described below. Then the research results were presented. Finally, conclusions and recommendations for future research are presented. The obtained results concern the recognized benefits and barriers of environmental cooperation with suppliers in the organic food distribution sector in Poland. The main limitation of the research described is that it was conducted only in the organic food distribution sector in Poland. The main practical consequence of the conducted research is that conducting environmental activities in cooperation with suppliers can improve the company's image. The value of this study consists in carrying it out in the organic food distribution sector in Poland.
  • KPI1 identification and implementation
    The purpose of the study is to determine whether KPIs (key performance indicators) are described in accordance with the SMART method (specific, measurable, achievable, relevant, timed). The study consisted of a database analysis. Nine journals with more than 18,000 quality articles were searched for the presence of the term "KPI". The results were then searched for lists with KPIs. These KPIs were copied to an online tool that identified the number of times each word appeared in the lists. The most common words were non-KPI related words such as "with" and "and". Of the KPI-related words, the most common were "%", "percent", "number", and "on." These quantification words refer to the measurable aspect of the acronym SMART. The presence of these and other words supports the hypothesis that KPIs are described in accordance with the SMART method. The use of the acronym SMART is an appropriate method of supporting the organization in creating KPIs. Much of the literature on KPIs is "how-to" nature; This article takes it a step further and identifies the most commonly used words to describe SMART KPIs.
  • Software quality in an agile approach to IT project management
    The aim of the article is to assess whether the use of the agile Scrum approach in an organization increases the quality of the software produced and to try to answer the question of how the amendment to the Scrum Guide of November 2020 influenced the software development proces. The adopted research methodology is a review of the literature on the subject and the author's own research. The conclusion of the research is the fact that the use of the Agile Scrum approach positively affects the quality of the software produced. Following the guidelines contained in the Guide and increasing competences in production teams increases the awareness of the manufactured products, which has a direct impact on quality. The limitations in the conducted research include a relatively small number of conducted interviews. This number results from the difficulties in obtaining reliable data at present, but according to the author, such studies are much more reliable and carry more cognitive value than quantitative studies. The obtained results will undoubtedly contribute to the improvement of areas in the organization and their continuous improvement, and for organizations intending to transform from a classic to an agile approach - avoid duplicating potential mistakes. So far, the literature on the subject lacks research focusing on comparing the current version of the Scrum Guide with its previous version and the impact of these differences on the functioning of the organization.
  • Positive purchasing experiences in creating purchasing loyalty
    A purchasing experience is a type of mental journey, leaving immaterial impressions in the form of knowledge and emotional imprint, which is a key element in understanding consumer behavior as well as significant changes taking place in modern marketing. The main aim of the research was to show the impact of positive purchasing experiences on shaping satisfaction and purchasing loyalty as well as ways of building positive, engaging experiences. The intermediate goal included the systematization of the terminological apparatus relating to the interdependencies between the concepts of: purchasing experience, satisfaction and quality perceived by the customer. The publication uses the method of critical analysis of the literature on the subject and the method of synthesis. The author also referred to the conclusions of her own research, conducted as part of the doctoral dissertation. The conclusions presented in the article can be used by manufacturing and/or service companies that prioritize building and strengthening relations between buyers and the enterprise.

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